- Open the system event viewer.
- Select menu item "Log\System".
- Select menu item "Log\Save As" to save the event
log into a file.
- Specify a unique file name for the event log file.
- Email the saved event log file to Kansmen.
Why can't I see any traffic?
There can be several reasons.
- There really is no Internet traffic. You should try to
include all local network traffic (see below for detail instructions).
- Misconfigured IP address. You should bring up the IP
Configuration Dialog to ensure you have the correct IP address and subnet
mask.
- Uncertified proxy server. You may be using an uncertified
proxy server. Contacts Kansmen Corporation for the updated list of certified
proxy servers.
- Switching Hub. You may be using switching hubs in your
network. In this case, you may have to talk to your network manager to ask
him/her to reconfigure your switching hub to allow other users' computer
traffic to pass by. See below for more information.
- LittleBrother sometimes binds itself to another network
adapter specified in your Network Properties window. Here is what you can do
to fix this:
- RIGHT mouse click on "My Computer", select
Properties.
- Click on tab "Device Manager."
- (likely*) One of the devices will be visible as
malfunctioning, with small red explamation mark on top of it.
- Remove this extra driver which has no associated device.
- Reboot the computer.
* If the malfunctioning driver is not visible, open the
"Network Adapters" item in the devices tree and check for duplicate
drivers; only one driver should be listed, if your computer has one network
card.
To include all other local network traffic:
Press the Configure button to bring up the Configuration dialog. Uncheck the
"Exclude Intranet" checkbox.
Why can I only see my own computer traffic, not others?
If you have left LB running for a while (a few days) and
still only see your own computer traffic, you are very likely running in a
switching hub environment. In this case, you have to talk to your network
manager to ask him/her to reconfigure your switching hub to allow other computer
traffic to pass by.
Why can't I see a particular user?
First, you have to let LB
run for enough time to detect most of the users in your network. LB will only
display all the detected users. LB can only detect those logged-in users that
are using the network or Internet in the same network segment during the
discovery period. For those users that are not logged in to use the
network/Internet, LB will not be able to know of such a user's existence.
Second, if the user is not in the same segment as yours, and LB
is not configured to monitor traffic from that segment, and the other users'
traffic from that segment does not run through your machine, LittleBrother will
not see such a user.
Third, you may not be able to see all the users because of a
license restriction; see below.
Note: a network segment is a physical boundary that separates network users into
physical groups.
Why can't I see the full user name?
LittleBrother will try to
identify users and machines in a format which is as easy to understand as
possible. However, in some cases LittleBrother will be unable to determine the
full user name or machine name, and will use the Internet Address (IP) and/or
Machine Address (MAC) instead. If you are running a NetWare network we recommend
that you use the Novell NetWare Client 32 on the machine that is running
LittleBrother. This will allow LittleBrother to query login information that is
not supported by the Microsoft NetWare Client. On Microsoft networks,
LittleBrother will search for the User and Machine names using NetBIOS and the
Domain Name System (DNS). If LittleBrother cannot find the Machine name, it will
report its address instead.
No blocking notification message sent to the user's workstation.
I can only receive the blocking message on some computers when I try to access
the restricted site. Why is that?
Depending on the OS
environment of the computer, some computers will always receive the message,
some need to run an additional utility from the OS.
If the computer is running Windows NT 3.51/4.0 (both workstation and server), it
should always receive the message.
If the computer is running Windows 95/3.1x.
- Case 1. Without the Novell NetWare Client - You have to run
winpopup to receive the message.
- Case 2. With the Novell NetWare Client - Make sure to select
the option in the NetWare Client configuration screen to allow the broadcast
message and run nwpopup.
We recommend to put the winpopup or nwpopup into the startup
group. Winpopup is a Microsoft utility that comes with every Windows 95/3.1x.
Nwpopup is a utility that comes with the Novell NetWare Client for Windows.
I get more than one copy of the blocking message.
LittleBrother uses the
Windows NT messenger service to send blocking messages. If you have more than
one network protocol stack installed (e.g. IP and IPX), this service will
automatically send a copy of the message with each protocol to make sure the
recipient gets it.
Why isn't LittleBrother blocking?
You may have an
evaluation copy of the LittleBrother, or you only purchased the regular version
of LittleBrother. Blocking is only available for LittleBrother Pro. You can call
or email us to upgrade to LittleBrother Pro.
When I connect to a Web site, LittleBrother shows a connection
to a local machine or company gateway instead.
Check to see if you have
a proxy server set up. LittleBrother detects the actual destination of the
network traffic. When you use a proxy server, you are actually sending your
request directly to the proxy server, and the proxy server gets any information
it needs from the Web site.
We have a lot of users using Internet. Why does LittleBrother
always show only a limited number(10/25/50 etc.) of users?
You may have more users
in your network than specified on your license. LittleBrother will only sum up
to the number of licensed users. To fix this problem, you can upgrade your
license. You can also use the Node Filter option to filter out users you don't
want to see.
Why does LittleBrother only show a few users in the network and
I have enough license for all my users?
On the main view of
LittleBrother, by default it is configured to show only active Internet users
for the past hour. For other users that are not using the Internet but may be
using the Intranet (LAN), LittleBrother will not show them by default. To see
all active users in the network, you can reconfigure the main view option.
- Click on the "Configure" button on the main view.
- Uncheck the "Exclude Intranet" option.
LittleBrother shows that I went to playboy.com for 10 minutes
but I swear I only went there for a minute. Why is that?
LittleBrother only
estimates the time usage; it does not actually measure how long the connection
took. The reason is that the user can always spend more time reading the
material than it actually takes to transmit them. LittleBrother can only try its
best to do an educated estimate.
LittleBrother reports that I went to 10 different sites and
stayed there 10 minutes each in the last hour. The math does not add up.
According to LittleBrother, there is 100 minutes in an hour. Why is that?
See the answer from the
last question.
Some sites that I see are not categorized. How do I add them
in?
LittleBrother includes a
site database that is constantly updated by full time employees. However, you
may still see that some sites are not categorized. To do this, simply double
click on the site's IP address or name. Choose a category, and/or rename the
site if you want.
Will LittleBrother have trouble detecting users on a Switching
Hub network?
- Many makers of switching hubs anticipated the need for
monitoring and provided VLAN port which shows all available traffic.
- Alternatively, some switching hubs can be configured to
disable switching on any given port and turn it into a VLAN port.
- If the hardware provides no monitoring aids, all Internet
traffic can still be monitored by tapping into a connection between Internet
router and the hub. On 10Base2 networks, this takes a T-connector. On
10BaseT networks, one will need an inexpensive 3-port hub.
LittleBrother is not showing the sites users are going to in
the main user view/report.
LB comes configured in a
way that speeds up reporting capabilities by not showing the top site for each
user in the main user view. However, you can change this by simply clicking on
the "Configure" button at the bottom of the main report, and then
checking the "Show Main Destination" box. This will show the site a
user was at, or which site the user stayed the longest, in the main user screen.
This is also configurable when you go to do a Top Talker or Top Sites report.
When I return in the morning, I don't see any users in the main
report. Why?
First of all, be sure
that LittleBrother has been running for at least a few minutes in order for it
to detect users on your network. Sometimes, you may notice that users "drop
off" after LB has been running for a while. In reality, the main report
shows the last hour's worth of information. So, if no one's been using the
Internet in the past hour, you aren't going to see any information.
When I run a User Detail or Site Detail report, not all the
information is there.
These reports run off of the last report
generated, or if no report is available, it will run off of the main view.
Some users on my network are being displayed as sites. Why is
this?
If LittleBrother detects
your computer connecting to other computers, even though they are on your
network, it will register them as remote sites. If this is occurring, you may
need to configure LB to recognize different subnets within your network. This
can be done by going to the Tools->Network->Advanced dialog.
What are the approved TokenRing cards for LittleBrother?
LittleBrother has been verified to work with the following
adapters/configurations:
- Madge Smart 16/4 ISA PnP Ringnode For Windows 95, you have
to set the adapter for promiscuous mode. See topic Promiscuous mode on Madge
Token Ring adapters.
- IBM Dual Auto LAN Streamer PCI(Windows NT 4.0)
- Micro Channel (Windows NT4)
- Proteon 1690 (Windows95)
- IBM reports that promiscuous mode is supported on its PCI
cards, but not on their ISA cards.
What is the extra dot for at the end of a user/site name?
If you change a user's or
site's name, it will have a "." at the end, to signify that it has
been changed.
Why does the total time spent not agree in different reports?
It is because users can
access many different Internet sites at the same time.
For example, John can do 5 different things in the Internet at the same time. He
brings up 5 copies of the Web browser to do the following:
- Download the latest Web browser from www.Netscape.com
- Download the latest Windows 95 patch from www.Microsoft.com
- Downdload the latest stock quotes from www.StockQuote.com
- Chat with a friend in UK (www.TheCompany.com.uk)
- Check the latest news from www.CNN.com
And John spends 60 minutes on each single task.
The top talker report will show John spent a total of 60 minutes. The user
detail report will show John spent a combined total of 300 minutes (5 sites and
each site John spent 60 minutes). Both are correct. John really only spent his
60 minutes doing all these tasks, and it shows in the top talker report.
However, if you look at the user detail report, he also did spend 60 minutes on
each single site. But in here, you cannot conclude that John spent a total of
300 minutes by adding time spent from each site. Remember John can multitask.
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MAJ page: 18/12/02
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� 1998 Kansmen |
